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AVN Digital Media

+91-74831 38638

+91-93536 87505

Refund and return Policy

A legal disclaimer

Introduction

At AVN Digital Media Digital Marketing Agency, we are committed to providing the highest quality digital marketing services. Your satisfaction is our priority. This Refund Policy outlines the circumstances under which we offer refunds and the process for requesting them. By engaging with our services, you agree to this policy.

Services Covered

This Refund Policy applies to all digital marketing services provided by AVN Digital Media, including but not limited to:
- Search Engine Optimization (SEO)
- Pay-Per-Click (PPC) Advertising
- Content Marketing
- Social Media Marketing
- Web Development

General Refund Policy

Non-Refundable Services

Due to the nature of digital marketing and the customized strategies we develop for each client, certain services are non-refundable. This includes:
- Any services rendered and completed as agreed in the contract.
- Monthly retainers or pre-paid service packages once work has commenced.
- Any third-party fees (e.g., advertising spend, software subscriptions) incurred on your behalf.

Eligible Refund Situations

Refunds may be considered in the following situations:
-Service Non-Delivery: If we fail to deliver the agreed-upon services as per the contract without a justified reason.
-Termination by AVN Digital Media: If we terminate the contract without cause before the completion of the agreed-upon services, you may be eligible for a prorated refund of any unused portion of pre-paid fees.

Refund Request Process

To request a refund, follow these steps:
1. Contact Us: Email our support team at avndigimedia@gmail.com
with your name, contact information, and a detailed explanation of your refund request.
2. Review: Our team will review your request within 7 business days. We may require additional information or documentation to process your request.
3. Decision: You will receive a response via email regarding the status of your refund request. If approved, refunds will be processed within 14 business days

Conditions and Exclusions

-Timeliness: Refund requests must be submitted within 30 days of the billing date for the services in question.
-Service Delivery: Refunds will not be granted for services that have been substantially delivered or for which deliverables have been provided.
-Client Responsibilities: Refunds will not be issued for delays or failures in service delivery due to client actions or inactions, including but not limited to lack of timely feedback, provision of necessary materials, or failure to adhere to agreed-upon timelines.

Disputes and Chargebacks

We encourage clients to contact us directly to resolve any issues before initiating a chargeback or dispute through their bank or credit card provider. Unjustified chargebacks will be contested, and clients may be responsible for any associated fees.

Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

AVN Digital Media Digital Marketing Agency  
Email: avndigimedia@gmail.com  
Phone: +91 8088461042  
Address: #14, MPS Nilaya, Panathur, Bengaluru - 560103

Thank you for choosing AVN Digital Media Digital Marketing Agency. We value your business and are committed to providing you with the best possible service.

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